Customer Service

Lesson 1: Customer Service Overview

Annual SCITON Subscription: Business Courses

Course Description

Want to take a look inside?  Watch Kathy Taranto take you on a cruise through MINT E-course.

 

 

Rachel Fuhrman, MINT manager, brings her 10 years experience working with Nordstrom to you here. She talks about how to implement easy methods that result in exceptional customer service!  Matt Taranto shares proven tips and practices for exceptional phone skills that lead to a boost in your bottom line.

 

In this course you will:

Understand the importance of customer loyalty and how to get it

Learn how continuous improvement in your clinic relates to exceptional customer service

Find out how to “grade” your clinic on a variety of levels to create an environment of exceptional customer service

Discover how to use the consultation follow up to evaluate your service level

Find out what can derail you from providing excellent customer service

Learn how to train your existing staff to play the necessary “role” on the telephone

Find out how to have anyone on your staff manage a new client call

Find out how to increase your bottom line by improving your staff’s phone skills

 

Included in this course:

A video of an experienced customer service expert outlining the keys to providing outstanding customer service

Complete manual on how to provide exceptional customer service

Lesson Queue

Lesson 1: Customer Service Overview

Lesson 2: Exceptional Phone Skills

Features  

 

Unlimited access for 12 months

Unlimited access for 12 months

Unlimited access to both the clinical and business courses

Unlimited access to both the clinical and business courses

Discount on MINT clinical training

Discount on MINT clinical training

Discount on MINT consulting services

Discount on MINT consulting services

Discount on MINT business consulting calls

Discount on MINT business consulting calls

Discount on MINT clinical training calls

Discount on MINT clinical training calls

Discount on group courses

Discount on group courses

One 30 minute call annually (consulting or clinical)

One 30 minute call annually (consulting or clinical)


Clinical Courses

$1500
annual
subscription  

Buy Now

Unlimited access for 12 months

Unlimited access to both the clinical and business courses

Discount on MINT clinical training

10% Off

Discount on MINT consulting services

10% Off

Discount on MINT business consulting calls

Discount on MINT clinical training calls

10% Off

Discount on group courses

10% Off

One 30 minute call annually (consulting or clinical)


Business Courses

$1500
annual
subscription  

Buy Now

Unlimited access for 12 months

Unlimited access to both the clinical and business courses

Discount on MINT clinical training

10% Off

Discount on MINT consulting services

10% Off

Discount on MINT business consulting calls

10% Off

Discount on MINT clinical training calls

Discount on group courses

10% Off

One 30 minute call annually (consulting or clinical)