Customer Service Training

Watch a preview of what this MINT E-course has to offer

Course Description

Explore 2 Lessons, 3 Downloadable Lesson Resources and 3 videos.  Want to take a look inside?  Watch Kathy Taranto take you on a cruise through MINT E-course.

 

 

Rachel Fuhrman, MINT manager, brings her 10 years experience working with Nordstrom to you here. She talks about how to implement easy methods that result in exceptional customer service!  Matt Taranto shares proven tips and practices for exceptional phone skills that lead to a boost in your bottom line.

 

In this course you will:

Understand the importance of customer loyalty and how to get it

Learn how continuous improvement in your clinic relates to exceptional customer service

Find out how to “grade” your clinic on a variety of levels to create an environment of exceptional customer service

Discover how to use the consultation follow up to evaluate your service level

Find out what can derail you from providing excellent customer service

Learn how to train your existing staff to play the necessary “role” on the telephone

Find out how to have anyone on your staff manage a new client call

Find out how to increase your bottom line by improving your staff’s phone skills

 

Included in this course:

A video of an experienced customer service expert outlining the keys to providing outstanding customer service

Complete manual on how to provide exceptional customer service

Lesson Queue

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Lesson 1: Customer Service Overview

Lesson 2: Exceptional Phone Skills

Lesson 3: Dealing with Difficult Clients

Features

Unlimited Access for 12 Months

Unlimited Access for 12 Months

Unlimited Access to all the Clinical and Business Courses

Unlimited Access to all the Clinical and Business Courses

Unlimited Access for Multiple Team Members

Unlimited Access for Multiple Team Members

Purchase with Sciton Success Builder Points

Purchase with Sciton Success Builder Points

Discount on MINT Clinical Training

Discount on MINT Clinical Training

Discount on MINT Consulting Services

Discount on MINT Consulting Services

Discount on MINT Business Consulting Calls

Discount on MINT Business Consulting Calls

Discount on MINT Clinical Training Calls

Discount on MINT Clinical Training Calls

Discount on Group Courses

Discount on Group Courses

Payment & Billing Terms

Payment & Billing Terms


Pay Monthly

$249
annual subscription*
$2,988 for 12 months  

Buy Now

Unlimited Access for 12 Months

Unlimited Access to all the Clinical and Business Courses

Unlimited Access for Multiple Team Members

Purchase with Sciton Success Builder Points

Discount on MINT Clinical Training

10% Off

Discount on MINT Consulting Services

10% Off

Discount on MINT Business Consulting Calls

10% Off

Discount on MINT Clinical Training Calls

10% Off

Discount on Group Courses

10% Off

Payment & Billing Terms

*This subscription requires a 12-month commitment and is billed monthly at $249/month. After 12 months, subscription is month-to-month and can be canceled or renewed for an additional year.


Pay w/ Sciton Points

5 points
annual subscription
pay monthly or annually after 1st year  

Redeem Sciton Points

Unlimited Access for 12 Months

Unlimited Access to all the Clinical and Business Courses

Unlimited Access for Multiple Team Members

Purchase with Sciton Success Builder Points

Discount on MINT Clinical Training

15% Off

Discount on MINT Consulting Services

15% Off

Discount on MINT Business Consulting Calls

15% Off

Discount on MINT Clinical Training Calls

15% Off

Discount on Group Courses

15% Off

Payment & Billing Terms

This subscription is for a 1-year commitment for 5 Sciton Points. After year 1, subscription changes to month-to-month and can be canceled or renewed for an additional year.