Course Description
Explore 2 Lessons, 3 Downloadable Lesson Resources and 3 videos. Want to take a look inside? Watch Kathy Taranto take you on a cruise through MINT E-course.
Rachel Fuhrman, MINT manager, brings her 10 years experience working with Nordstrom to you here. She talks about how to implement easy methods that result in exceptional customer service! Matt Taranto shares proven tips and practices for exceptional phone skills that lead to a boost in your bottom line.
In this course you will:
Understand the importance of customer loyalty and how to get it
Learn how continuous improvement in your clinic relates to exceptional customer service
Find out how to “grade” your clinic on a variety of levels to create an environment of exceptional customer service
Discover how to use the consultation follow up to evaluate your service level
Find out what can derail you from providing excellent customer service
Learn how to train your existing staff to play the necessary “role” on the telephone
Find out how to have anyone on your staff manage a new client call
Find out how to increase your bottom line by improving your staff’s phone skills
Included in this course:
A video of an experienced customer service expert outlining the keys to providing outstanding customer service
Complete manual on how to provide exceptional customer service
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Features |
Unlimited Access for 12 Months Unlimited Access for 12 Months |
Unlimited Access to all the Clinical and Business Courses Unlimited Access to all the Clinical and Business Courses |
Unlimited Access to PREMIER Courses Unlimited Access to PREMIER Courses |
Unlimited Access for Multiple Team Members Unlimited Access for Multiple Team Members |
Purchase with Sciton Success Builder Points Purchase with Sciton Success Builder Points |
Discount on MINT Clinical Training Discount on MINT Clinical Training |
Discount on MINT Consulting Services Discount on MINT Consulting Services |
Discount on MINT Business Consulting Calls Discount on MINT Business Consulting Calls |
Discount on MINT Clinical Training Calls Discount on MINT Clinical Training Calls |
Discount on Group Courses Discount on Group Courses |
Payment & Billing Terms Payment & Billing Terms |
| CLASSIC Subscription $2,499 Pay Annually |
Unlimited Access for 12 Months |
Unlimited Access to all the Clinical and Business Courses |
Unlimited Access to PREMIER Courses |
Unlimited Access for Multiple Team Members |
Purchase with Sciton Success Builder Points |
Discount on MINT Clinical Training 10% Off |
Discount on MINT Consulting Services 10% Off |
Discount on MINT Business Consulting Calls 10% Off |
Discount on MINT Clinical Training Calls 10% Off |
Discount on Group Courses 10% Off |
Payment & Billing Terms This subscription is for a 1-year commitment and is billed at $2,499 or 5 Sciton Points at the time of purchase. |
| PREMIER Subscription $3,499 Pay Annually |
Unlimited Access for 12 Months |
Unlimited Access to all the Clinical and Business Courses |
Unlimited Access to PREMIER Courses |
Unlimited Access for Multiple Team Members |
Purchase with Sciton Success Builder Points |
Discount on MINT Clinical Training 15% Off |
Discount on MINT Consulting Services 15% Off |
Discount on MINT Business Consulting Calls 15% Off |
Discount on MINT Clinical Training Calls 15% Off |
Discount on Group Courses 15% Off |
Payment & Billing Terms This subscription is for a 1-year commitment and is billed at $3,499 or 7 Sciton Points at the time of purchase. |