In this episode, Kathy sits down with Robyn Jennett of Coachlight in Des Moines, Iowa to explore how intentional client care and clear communication create lasting results. From first consultations to long-term maintenance, she shares the strategies that drive client trust, treatment success, and steady growth within the practice—all while generating outstanding retail sales.
In today’s discussion:
Featured treatments & services
Sofwave as a standout treatment
Introducing a new retail line
Revision CMT for post-procedure care
Setting intentional goals
What drives Robyn’s success
Aligning first product recs with skin goals
Scheduling corrective check-ins
Introducing retail during the consultation
Managing client expectations
Outlining requirements from the start
Designing the maintenance phase
Rebooking before the client leaves
Focusing on providing genuine support
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