Episode #42 - Are You Listening? with Erin Blackwell

As providers, we receive a wealth of information from our clients: what works, what doesn’t, their concerns, and insecurities. Yet, amidst this flood of information, one crucial element often overlooked is listening. When clients share with us, they reveal their expectations, concerns, insecurities, and trust. So, when a client speaks, ask yourself: Are you listening?

Join host, Kathy Taranto and her amazing guest, Erin Blackwell in this insightful episode centered on hearing clients and building community.

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In today’s discussion:

Following the rules (or not)
Getting people to talk about you and your clinic
Finding your own value and confidence
Finding the best tools in your toolbox
Transitioning to a laser focus as an aesthetician
Competition in the clinic
Giving up some treatments to focus on what you want to do
Treating different clients than your coworkers
Advice for a young provider
The importance of listening
Managing complications
Knowing expectations and being honest
Tightening the skin
Preventing and managing dermatitis
Reducing anxiety in the client experience
Stacking treatments vs series of treatments
Being a mother in aesthetics
Setting boundaries to preserve your longevity in aesthetics

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MINT Aesthetics is an industry leader in high quality medical aesthetic consulting and training, empowering practice owners and providers to take control of their learning, grow their business, and deliver amazing results.