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As providers, we receive a wealth of information from our clients: what works, what doesn’t, their concerns, and insecurities. Yet, amidst this flood of information, one crucial element often overlooked is listening. When clients share with us, they reveal their expectations, concerns, insecurities, and trust. So, when a client speaks, ask yourself: Are you listening?

Join host, Kathy Taranto and her amazing guest, Erin Blackwell in this insightful episode centered on hearing clients and building community.

Watch or Listen

In today’s discussion:

  • Following the rules (or not)
  • Getting people to talk about you and your clinic
  • Finding your own value and confidence
  • Finding the best tools in your toolbox
  • Transitioning to a laser focus as an aesthetician
  • Competition in the clinic
  • Giving up some treatments to focus on what you want to do
  • Treating different clients than your coworkers
  • Advice for a young provider
  • The importance of listening
  • Managing complications
  • Knowing expectations and being honest
  • Tightening the skin
  • Preventing and managing dermatitis
  • Reducing anxiety in the client experience
  • Stacking treatments vs series of treatments
  • Being a mother in aesthetics
  • Setting boundaries to preserve your longevity in aesthetics

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