Course Description
This course covers customer service topics key to building a successful team for your medspa. Customer service is the front line of client relationships and information, so it’s critical that your team is well trained on managing customer interactions, dealing with difficult clients, scheduling appointments, and more.Â
It’s important for your whole team to have an understanding of customer service processes to keep your office running smoothly. We have designed this course for your whole team—not just the front desk. From phone calls to difficult situations, this course will provide some best practices for your clinic.Â
What will you learn?
- Developing Customer Relationships
- Phone Skills
- Dealing with Difficult Clients
- How to Fill Your Books
- Client Communications
- Customer Service Ideas
Who is this for?
- Office Managers - Get ideas for how to help train your team, deal with unhappy clients, and keep your providers busy
- Front Desk - Learn how to handle different customer situations, make phone calls easier, and get ideas for new client communications
- Providers - Find ideas and inspiration for how to maximize existing clients and stay busy finding new clients.
