Course Description
The front desk is essential to a successful medspa, but managing this critical area can be more challenging than it seems. With numerous processes, moving parts, and a constant need for excellence, the front desk brings a unique level of complexity to many clinics.
In this course, AesthetiCare’s General Manager, Tracie Duke, shares her expert insights on managing a front desk and support staff for a practice with over 20 years of success. From hiring to scheduling, she provides the guidance you need to build and operate an outstanding team.
What will you learn?
- The Hiring Process
- Onboarding Phases
- Answering the Phone
- The Front Desk Manual
- Best Practices for Front Desk Managers
Who is this for?
- Managers - Learn the best practices for managing the front desk and support staff team
- Clinic Owners - Understand the intricacies of the front desk, the resources needed to be amazing, and how to optimize your team
