Course Description
The front desk is the heartbeat of a successful medspa, playing a vital role in creating exceptional client experiences. With numerous responsibilities, from welcoming clients to answering phones and handling onboarding, the front desk team sets the tone for the entire practice.
In this course, you will learn practical strategies to elevate your front desk skills. From providing outstanding customer service to mastering efficient processes and effective communication, this training will equip you with the tools needed to deliver excellence at every client touchpoint.
What will you learn?
- Onboarding Phases
- Answering the Phone
- The Front Desk Manual
- Best Practices for Front Desk Managers
Who is this for?
- Front Desk - Learn the best practices delivering outstanding customer service and supporting providers
- Providers - Understand the intricacies of the front desk and what information is accessible to you to better treat your clients
