In this episode of Making a (Multi) Million Dollar Medspa, Kathy is joined by her husband and business partner, Matt Taranto to break down why training and team development are non-negotiable for sustainable medspa growth. They discuss how treating education as a long-term investment — not an expense — leads to stronger culture, better retention, and higher provider performance. The conversation reinforces a core truth of top-performing clinics: the best-trained teams don’t just deliver better outcomes — they attract talent, earn client trust, and scale smarter.
In today’s discussion:
Why training drives retention, not just skill development
Treating education as a long-term business investment
Protecting training investments without damaging culture
Identifying hiring red flagsÂ
Using KPIs to guide individualized education plans
Eliminating territorial behavior to strengthen teams
Leveraging slower months for focused skill-building
Reinforcing learning through ongoing accountability
Positioning ongoing training as a market differentiator
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