In this episode of Making a (Multi) Million Dollar Medspa, Kathy is joined by her husband and business partner, Matt Taranto to break down why training and team development are non-negotiable for sustainable medspa growth. They discuss how treating education as a long-term investment — not an expense — leads to stronger culture, better retention, and higher provider performance. The conversation reinforces a core truth of top-performing clinics: the best-trained teams don’t just deliver better outcomes — they attract talent, earn client trust, and scale smarter.

Watch or Listen

In today’s discussion:

Why training drives retention, not just skill development

Treating education as a long-term business investment

Protecting training investments without damaging culture

Identifying hiring red flags 

Using KPIs to guide individualized education plans

Eliminating territorial behavior to strengthen teams

Leveraging slower months for focused skill-building

Reinforcing learning through ongoing accountability

Positioning ongoing training as a market differentiator

 

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